FAQ
1. What is VoIP and how does it work?
VOIP stands for Voice Over Internet Protocol. This allows you to make and receive phone calls over your already existing Internet connection.
2. What type of Internet connection and bandwidth is required for SimpleSignal services?
Any high speed Internet such as DSL or Cable is recommended for remote users. For offices you will want to contact a sales agent to see what speed would optimize your service.
3. How can I test my upload speed?
Click here for a free speed test. It will also show you your IP address if you need to know that as well.
4. What are the key benefits of using Global Voice PBX?
5. What is Broadband?
In the data and telecommunications industry, broadband is a term that refers to a signaling method that includes or handles a relatively wide range of frequencies. Broadband is always a relative term, understood according to its context. The wider the bandwidth, the greater the information carrying capacity. In general, it is this broadband capacity that makes VoIP and hosted PBX possible and practical.
6. How much time does it take to set up my hosted PBX service?
Very little time (less than 1-4 weeks). The longest time frame is usually just waiting for your existing phone numbers to port over from your old carrier to Global Voice Connect PBX.
7. Do you support 911/e911?
We use e911 (Enhanced 911) and are 100% compliant with FCC and cover 100% of USA.
8. What payment types are accepted?
We accept PayPal, Wire Transfers and Credit Cards.
9. How should I dial calls?
For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.
10. Do you offer termination in every country?
Yes we do provide termination in every country. We are an A-Z VoIP termination provider. We always do our best to find and keep quality working routes. If you were to experience some problems with a particular destination, let us know and we'll make everything possible to fix the problem.
11. What are the supported codecs?
G.711 (μ-law / pcmu) , G.729 and GSM.
12. What codec should I use?
For best sound quality, if you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs like G.729.
13. What are the supported protocols?
We support SIP and IAX2.
14. In what language can you support me?
English,Spanish by phone, email and live chat.
15. Can I direct calls to cell phones and land-lines?
Yes, you can. With The Global Voice Connect PBX hosted services you can direct your calls anywhere, be it your cell phone or home phone or any other extension. Our advanced calling features allow you to ring up any number of phones simultaneously or sequentially.
16. Do you provide extension dialing?
Yes, we do. You can call any number of extensions as per your business needs.
17. What is a Virtual PBX
A PBX (Private Branch Exchange) is an industry term for a phone system. It is a costly piece of hardware that businesses have traditionally implemented in the past. This hardware controls all the phones in your location.
A Virtual PBX is a phone system that is hosted by a service company such as Global Voice PBX. There is no hardware for you to buy and the system is operated and maintained by Global Voice PBX. It also includes many valuable features not found in any standard PBX that you could purchase.
18. What format do I need for IVR recording?
Format: G.711 u-Law
Attributes: 8,000 Hz, 8-bit, Mono
VOIP stands for Voice Over Internet Protocol. This allows you to make and receive phone calls over your already existing Internet connection.
2. What type of Internet connection and bandwidth is required for SimpleSignal services?
Any high speed Internet such as DSL or Cable is recommended for remote users. For offices you will want to contact a sales agent to see what speed would optimize your service.
3. How can I test my upload speed?
Click here for a free speed test. It will also show you your IP address if you need to know that as well.
4. What are the key benefits of using Global Voice PBX?
- No upfront capital expenditure
- Lower overall total cost of ownership
- Easy Upgrades
- Better service delivery
- Better scalability
- Easier to customize
- Users more productive
- Easier to manage and administrate
- Instant access to innovative new business solutions and application
5. What is Broadband?
In the data and telecommunications industry, broadband is a term that refers to a signaling method that includes or handles a relatively wide range of frequencies. Broadband is always a relative term, understood according to its context. The wider the bandwidth, the greater the information carrying capacity. In general, it is this broadband capacity that makes VoIP and hosted PBX possible and practical.
6. How much time does it take to set up my hosted PBX service?
Very little time (less than 1-4 weeks). The longest time frame is usually just waiting for your existing phone numbers to port over from your old carrier to Global Voice Connect PBX.
7. Do you support 911/e911?
We use e911 (Enhanced 911) and are 100% compliant with FCC and cover 100% of USA.
8. What payment types are accepted?
We accept PayPal, Wire Transfers and Credit Cards.
9. How should I dial calls?
For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.
10. Do you offer termination in every country?
Yes we do provide termination in every country. We are an A-Z VoIP termination provider. We always do our best to find and keep quality working routes. If you were to experience some problems with a particular destination, let us know and we'll make everything possible to fix the problem.
11. What are the supported codecs?
G.711 (μ-law / pcmu) , G.729 and GSM.
12. What codec should I use?
For best sound quality, if you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs like G.729.
13. What are the supported protocols?
We support SIP and IAX2.
14. In what language can you support me?
English,Spanish by phone, email and live chat.
15. Can I direct calls to cell phones and land-lines?
Yes, you can. With The Global Voice Connect PBX hosted services you can direct your calls anywhere, be it your cell phone or home phone or any other extension. Our advanced calling features allow you to ring up any number of phones simultaneously or sequentially.
16. Do you provide extension dialing?
Yes, we do. You can call any number of extensions as per your business needs.
17. What is a Virtual PBX
A PBX (Private Branch Exchange) is an industry term for a phone system. It is a costly piece of hardware that businesses have traditionally implemented in the past. This hardware controls all the phones in your location.
A Virtual PBX is a phone system that is hosted by a service company such as Global Voice PBX. There is no hardware for you to buy and the system is operated and maintained by Global Voice PBX. It also includes many valuable features not found in any standard PBX that you could purchase.
18. What format do I need for IVR recording?
Format: G.711 u-Law
Attributes: 8,000 Hz, 8-bit, Mono
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